Customer Service Guarantee
Orange County Divorce Lawyers
At Moshtael Family Law, we are committed to providing the highest quality service to each and every one of our clients. We go above and beyond what our clients expect of their family law team because we love what we do and believe our position is the right one to be on.
Our client service includes a few key aspects.
Personalized Solutions
We do not believe in offering generic legal counsel. We will learn about you and your case, get a clear idea of your circumstances, understand the nature and scope of the problems you face, and deliver a personalized solution that meets your specific needs and are in line with your desired outcome.
Collaborative Planning Process
Once we have a clear idea of the issues at hand, we will work on a plan to arrive at an optimal solution that benefits you and your children, if they are involved, both in the short-term and long-term. We include you in the planning process so that you know what we do, how we work, and so that you can provide us feedback if necessary.
Transparent Billing
At Moshtael Family Law, we firmly believe that transparency begets trust. From the onset of your case, we will tell you all about our services and the rates we charge. Throughout the process, you will have a good idea of how much money it is going to cost you.
If there is a change in our fee structure, if we need to use additional resources, or if the initial plan we had developed needs to be scaled down or expanded for any reason, we will inform you and make sure you are okay with the change in plan.
Two-Way Communication
Many people complain that lawyers prefer one-way communication with their clients. They ask the questions and the clients respond. We, on the other hand, believe in two-way communication with our clients. We encourage you to ask many questions as you want and discuss any issue with us at any time you want. We do advise, however, you try to combine questions whenever possible in an effort to be more efficient.
Preemptive Solutions
We not only provide solutions to the issues at hand but also offer expert legal advice to prevent the occurrence of such issues again in the future. This has helped many clients avoid future legal issues and less attorney’s fees.
Accommodative Services
We know that you value every minute of your time, so we will try to not waste it for any reason. We will try our best to work around your schedule so that your day-to-day activities and business operations are not interrupted.
Delivering Results
In the end, Results are what matter the most to you. We will use our network and the resources at our disposal – the expertise and experience of our lawyers, the research material that we have accumulated over the years, the knowledge management tools that we have, and the connections we have in the industry – to provide a solution that is tailor-made for your needs and to deliver the results you want.
Feedback-Based Approach
We firmly believe that no matter how good previous clients say we are, there is always some room for improvement.
If you have a problem with our services or if you think we could do better in certain areas, we will listen to you, take your suggestions into consideration, and modify our approach accordingly. At the end of the day, our aim is to build a trust-based relationship.
